FAQ

Find the products

You can find products by browsing through the different sections or by typing the product name directly into the website’s search bar. You also have the option to filter products by country or brand (this option can be found in the filter panel on the left-hand side), so you can view only the products from that specific place or brand.

Add them to your cart

When you find a product you like, simply add it to your cart. In your virtual shopping cart (located in the upper right corner of the page), you can see all the items you’ve added to your order. By clicking on the products, you can remove them or add more units of an item.

Pay for your order

Once you have all the items you want in your cart, click on “checkout.” If you are not registered, we’ll ask for your delivery and contact information. If you are already a customer, you’ll just need to confirm your payment, where you can choose to pay by credit/debit card, PayPal, or Bizum.
We do not accept cash on delivery payments.

Set up delivery

When your order leaves our warehouse, you’ll receive an email (check your spam or junk folder as well) from the carrier asking if you’d like to schedule a specific delivery time or date. If you do not respond, your order will be delivered at some point during the notified day.

All orders placed before 2:00 p.m. will be included in the next day’s delivery route. Deliveries are made Monday to Friday.

rders placed after that time will leave our warehouse the following day, so your order will arrive within two (working) days after your purchase.

We recommend that if you have a preferred delivery time, you include it in the comments when adding your address. For example: “preferably in the morning.”

If you need us to consider any special circumstances, it’s best to contact us at help@supercostablanca.es.

You are responsible for providing the necessary access authorization to the delivery driver if your area has personal or electronic security.

During high-demand seasons (Christmas, Black Friday, Easter, etc.), delivery times may be affected.

TYPES OF SHIPPING:

1. STANDARD SHIPPING (non-refrigerated products):

- Shipped via Nacex.

- All deliveries to mainland Spain and Portugal cost €6.99 (VAT included) for orders up to 35 kg (except for liquids such as beer, wine, etc.—see point 5). For orders over 35 kg, shipping costs will be calculated based on weight and geographic area.

- Delivery time: 24–48 hours.

2. REFRIGERATED PRODUCT SHIPPING:

- Shipped via Logista Parcel.

- If your order includes this type of product (marked with a low-temperature symbol), it will have a different cost from standard shipping, as these items are transported in refrigerated conditions throughout the journey to preserve product quality. The cost varies depending on the weight and delivery location.

- Delivery time: 72–96 hours.
Please note that “fresh” refrigerated products have a very short shelf life. We always ship products with the longest available dates, but due to short expiration periods and transport times, some items may arrive with only a few days of consumption remaining.

3. BALEARIC ISLANDS:

- Non-refrigerated products are shipped via Nacex, and refrigerated products via Logista Parcel.

- The price is calculated based on the total weight of your order; the system will automatically show you the shipping cost.
- Delivery time: 72–96 hours.

We deliver throughout the Iberian Peninsula (Spain and Portugal) and the Balearic Islands. This currently excludes the Canary Islands, Ceuta, and Melilla.

We don’t have a minimum purchase requirement. You can buy as much or as little as you want in our online store — just confirm your order, and we’ll send it to you.

Our shipping policy sets a limit for large orders of liquid products. This includes our entire range of beverages, such as packs of water, soft drinks, beer, juices, wine, and more. Please note that these products have a greater volume and weight than other items, which is why purchases of liquids are limited to certain quantities.

If, for any reason, you manage to bypass our system’s limits, we will notify you immediately, remove the excess items from your order, and issue an immediate refund (both for the price of the products and the proportional shipping cost of those items).

Limits per product type:

- Glass wine bottles: 24 bottles

- Glass beer bottles or similar (0.5L / 0.33L): 24 bottles

- Soft drinks (33cl cans): 48 cans

- Soft drinks (1L bottles): 24 bottles

- Drinks (50cl cans): 48 cans

- Glass bottles (1L / 1.5L): 12 bottles

Other non-liquid products that come in glass containers may also be subject to these restrictions.

If you have any doubts or would like to place a special order with many items of this kind, please write to us at help@supercostablanca.es, and we’ll find the best solution together.

You can generate an invoice of you order as a company, a self-employed or a particular. Open your Order History at your account and you will find your orders invoices in pdf, can either save it or print it. Please note that if you didn’t put your data correctly when you create the account, you will have to send us and email to help@supercostablanca.es so we can include or change the information.

Remember to generate your invoice during the ordering process or immediately afterwards. By law (Royal Decree 1496/2003), you have until the 16th of the following month to generate the invoice before the information is deleted from our system.

No, In the case that the item ordered is not available, we do not send a substitute; we will return the price amount of that item in a maximum time period of 4 business days. If you have any doubts or wish to know when the refund will be returned, you may send an email to help@supercostablanca.es.

Currently, we only offer fresh and refrigerated products, which are marked with a low-temperature symbol and can be found in the FRESH section.

These products are shipped in refrigerated transport that maintains the ideal temperature throughout the journey. Shipping costs apply to these types of products.

Please note that "fresh" refrigerated products have a very short expiration date. We always ship with the longest expiration dates, but due to the short expiration dates and the shipping time, you may occasionally receive products that have only been used for a few days.

Regarding frozen products, we do not yet offer this service. We are working on it, but we want to guarantee and ensure the best service first, so we prefer to wait until everything is perfect so that our customers do not have to suffer any inconvenience.

However, if you live near one of our stores, you can visit us and purchase what you need. If you're looking for a product we don't have, please send your request to help@supercostablanca.es.

If you are not at home at the time of delivery, the courier will leave a delivery note in a visible or accessible place, such as a mailbox or intercom. Once the note has been left, the customer will be called the next day to arrange a second delivery. You should keep an eye on your phone or email to arrange a delivery without any problems. This entire process has no additional cost. You also have the option of picking up your order at the nearest destination branch, free of charge.

It's important to know that some shipping companies do not contact foreign phone numbers.

Our return policy is based on always offering the highest quality in our products and shipping methods. We are committed to ensuring everything arrives correctly, but we understand that sometimes errors can occur from the time the product is prepared until it arrives at your home.

If you wish to return a product for any reason, such as the product arriving in poor condition, being broken, or expired, follow these steps:

1. Let us know quickly what happened via email so we can begin the return process, which you have 7 calendar days from receiving our products.

2. Take a photo when you open the box and see that the product is not in good condition. Photograph both the product and the box it came in. Take as many photos as you think necessary so we can understand where the error occurred and avoid it next time.

3. Wrap the product and seal it properly. Shipping must be done using the same box we sent you, or failing that, in a similar format that guarantees a return in good condition.
When we receive your request, we will respond and ask you to send the photos taken to the following email address: help@supercostablanca.es.

Once our Customer Service department has processed the request and verified that the information is correct and that our policy has been followed, we will send a courier to your home to collect the returned product.

Once we receive the product and complete the necessary checks, we will refund you, using your same payment method, the value of the damaged product or the difference between the original and the defective product. The refund will be issued no later than four days after receiving the return.

If the product is not what you expected or you have changed your mind, the same process must be followed, but please note that, in this case, Costablanca will pay the cost of the product, excluding the return shipping costs, which will be borne by the customer.

You have a maximum of 7 calendar days from receipt of your order to make your return.

You can read privacy policy in this link.