SALES AND TERMS CONDITIONS

LEGAL WARNING

In compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI CE), we inform users of the data of the company that owns this website:

Responsable

-Company: Supermercado Costa Blanca SL

-CIF: B03793874 - Comercial Name: Costablanca Supermarkets

-Adress: Cami De La Mar, 30 – 03580 l’Alfàs del Pi (Alicante)

-Security responsable: Julián Gracia Sánchez (contabilidad@supercostablanca.es)

-Company registred into the Registro Mercantil of Alicante, Tomo 1416, Folio 169, Hoja A-12030

Contact

-Phone: (0034) 96 588 85 08

-eMail: help@supercostablanca.es

-Online form here

-Social Network profiles: https://www.facebook.com/SupermercadoCostaBlanca/, https://plus.google.com/108064612915765043098, https://www.instagram.com/supermarketscostablanca/

Object

Supermarket Costa Blanca SL "(hereinafter," Costablanca Supermarkets "), responsible for the website, makes available to users this document with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE), as well as informing all users of the website about the conditions of use of the same.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

"Costablanca Supermarkets" reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said obligations, being understood as sufficient with the publication on the website.

The users of this website declare themselves of legal age and have sufficient legal capacity to be bound by these Terms and Conditions as well as having read and understood the content thereof.

Data Protection

"Costablanca Supermarkets" is deeply committed to compliance with Spanish regulations for the protection of personal data, and guarantees full compliance with the obligations laid down, as well as the implementation of the security measures provided in art. 9 of Law 15/1999, on the Protection of Personal Data (LOPD) and its Development Regulation, as well as for compliance with the General Data Protection Regulations (RGPD) (EU) 2016/679.

In accordance with these regulations, we inform that the use of our website requires that we provide certain personal data through registration forms or contact, or by sending emails, and that these will be subject to treatment by "Costablanca Supermarkets" . The sending of this personal data constitutes the express consent to the treatment of the same, although this consent is revocable. More information in our Privacy Policy.

Intellectual Property, Regulations and Forum

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of "Costablanca Supermarkets" or, where applicable, have a license or express authorization by the authors.

All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers, and the reproduction and / or publication, total or partial, of the website, nor its processing, is not allowed. computer, its distribution, dissemination, modification or transformation, without the prior written permission of the same.

The designs, logos, text and / or graphics outside of "Costablanca Supermarkets" and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, "Costablanca Supermarkets" has the express and prior authorization from them. "Costablanca Supermarkets" recognizes in favor of its owners the corresponding rights of industrial and intellectual property, not implying their mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, nor endorsement, sponsorship or recommendation by him.

The user can use the material that appears on this website for personal and private use, being forbidden its use for commercial purposes. "Costablanca Supermarkets" will ensure compliance with the above conditions, as well as the proper use of the contents presented in its web pages, exercising all civil and criminal actions that correspond to it in the case of infringement or non-compliance with these rights by the user.

Applicable Law and Jurisdiction

These Terms of Use of the website are governed in each and every one of its extremes by Spanish law. The language of drafting and interpretation of this legal notice is Spanish. For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to their use the Courts and Tribunals of Alicante.

Terms of use

This Website contains texts prepared for informational or informational purposes only, which may not reflect the current status of legislation or jurisprudence, and which refer to general situations, so that its content should not necessarily be applied by the user to cases concrete.

On this website the services offered by "Costablanca Supermarkets" are detailed. Its use implies acceptance of the following conditions, declining to make any claim on them:

a) The use of this website is aimed at people of legal age.

b) "Costablanca Supermarkets" may modify the content of the website, its services, rates, guarantees, etc., at any time and without prior notice.

c) "Costablanca Supermarkets" may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any responsibility for them, nor for the information contained in them, nor their veracity or legality, nor for any effects that may arise. In any case, "Costablanca Supermarkets" states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing of the competent authorities the content in question.

d) The prices indicated on the website, if any, will be valid except for typographical errors, and subject to changes without prior notice.

e) It is not necessary to register on the web, or provide any type of personal data, to navigate through it.

f) "Costablanca Supermarkets" can not guarantee the uninterrupted or totally error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

g) "Costablanca Supermarkets" offers its services and products indefinitely, being able, however, to suspend the provision thereof, unilaterally and without prior notice.

h) "Costablanca Supermarkets" will not be responsible for damages, own or to third parties, caused by misuse of this website by the client.

i) The user undertakes not to use this website or the services offered in it for the performance of activities contrary to the law, public order or these conditions.

j) "Costablanca Supermarkets" is not responsible for viruses originating in a telematic transmission infiltrated by third parties generated in order to obtain negative results for a computer system.

k) "Costablanca Supermarkets" is not responsible for the information and content stored, by way of example, but not limited to forums, chat's, blog generators, comments, social networks or any other means that allows third parties to publish content from independently on the provider's website. Notwithstanding and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "Costablanca Supermarkets" is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of any content that may affect or contravene national, or international legislation, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

l) This website has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, "Costablanca Supermarkets" does not rule out the possibility of certain programming errors, or that occur causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.

m) The opinions expressed in them do not necessarily reflect the views of "Costablanca Supermarkets". The content of the articles published on this Website can not be considered, in any case, a substitute for legal advice. The user must not act on the basis of the information contained in this Website without first resorting to the corresponding professional advice.

In short, the user is solely responsible for the use made of the services, content and links included in this website.

Orders, prices and shipping

ORDERS

Users can order from the Internet site: www.supercostablanca.es. Each user of Costablanca declares him/herself to be of legal age of majority and that he/she has full legal capacity to use credit cards and PayPal accounts, and declares that he/she has sufficient funds to cover the costs incurred by the purchase of products from supercostablanca.es

By clicking on the "Pay" button during the shopping process, the User declares full acceptance and without reservation the totality of the actual Terms and Conditions.

DATA AND SHIPPING

The information registered in supercostablanca.es constitutes proof of the transactions carried out between Costablanca and the User. Costablanca will confirm the order by email. Therefore and for added security, the creation of User accounts by temporary email services is not permitted.

Contractual information will be available in Spanish and in English.

The contents of this Supermercado Costablanca website are governed by Spanish laws and in the Spanish language, the English translation being only for interpretive purposes and for the convenience of our clients.

SHIPPING

Shipping costs will be the following:

- 6,99€ (21% tax included) deliveries to all Peninsula (Spain and Portugal)

- Balearic islands: prices will be calculated depending on the weight of the order. Dependin on these ranges 10kg, 20,kg, 30kg..

Our shipping policy has a limit for large orders of liquid packs (water, soft drinks, beers, juices, wines...). Please note that we do not have a store on every corner and we do not have a fleet of our own. Therefore, we have limited purchases up to certain quantities of liquids. If for any reason you manage to skip our computer limits, we will notify you immediately, removing excess products from your order and making a refund immediately (both for the price of the products and the proportional cost of those products in the shipment).

PRICES

The corresponding taxes are included in our prices.

Costablanca reserves the right to modify prices at any moment; however the products will be invoiced based on the tariffs valid at the moment of placing the order (to reserve the availability of the product), excepting typographic or informatics errors.

Costablanca reserves the right to unilaterally cancel an order if the transport conditions are inadequate economically and/or operationally unviable. Likewise, Costablanca reserves the right to cancel any order whenever deemed appropriate.

Images of website

The images of the products offered are illustrative only and might not coincide with that of the product offered since the manufacturers and brands are continually renovating their packaging. Nonetheless, Costablanca makes a daily effort to update all the information so that the product received is the one shown on the website. 

Stock or product availability

Costablanca strives to please all of its users' demand for products. In the event that a product is unavailable after completing an order, the User will be notified either by email or by telephone at the number registered by the User and he/she will be given the option to cancel the entire order or to modify it including the corresponding economic modification.

Depending on the type of credit card used for the purchase and the specific bank conditions, the refund hold may take several days to be deposited in the User's account..

Payment

Payment for purchases can be made by credit card, through PayPal or Cash on Delivery (this last one will only accept cash and not credit cards). Accepted credit cards of are Visa and MasterCard. In the event that the Point of Sale terminal declines the credit card, the order will be automatically canceled and the client informed.

Security and safety

For your security, Costablanca has adopted the payment gateway system Redsys for payment by credit card. Redsys has been developed complying with the standards and specifications of international brands (as verified by Visa, MasterCard SecureCode, J-Secure...) which ensures its reliability. In addition, the Redsys gateway also has a Secure Authentication System (SAS) to provide cardholders with secure authenticated payments in their online purchases.

Only the bank and PayPal have access to the banking data associated with the means of payment. Costablanca does not have access to or register banking data during the payment operation nor at any other moment.

"This business is committed to not permitting any transaction that is unlawful or that is considered by the credit card companies or the bank to have the potential to damage the well-being of the same or negatively influence the reputation of the brand. The following activities are prohibited under the framework of the credit card companies: the sales or offering of an item or service that is not in total accord with the laws applicable to the Buyer, Issuing Bank, Card(s) holder. The following is also explicitly prohibited:"

  • "Sales of alcoholic beverages to consumers under the age of 18 years old"

Damage to the exterior of the shipping package

In the event that the package arrives torn, wet, resealed with a tape that does not have the Costablanca logo, or the User believes that the contents may be damaged, it is very important that the User should note this incidence on the shipping form at the moment of delivery and that and follow-up as soon as possible by email to help@supercostablanca.es with the corresponding photographs of the damaged package or products. For more information, please see the section on "Return policy/The item is delivered in poor condition". 

Billing

An invoice can be generated during the order payment process. If for some reason it is not generated at this time, the User can generate the invoice from his/her session by clicking on the order or by sending an email to help@supercostablanca.es. The maximum time limit is the 16th of the month following following that of the purchase date (Royal Decree 1496/2003).